FAQs
Here is important information Drive and Shine wants you to have as well as some of our most asked questions.
What areas do you service?
Currently, we offer door-to-door service in Flagler County. Starting March 21, 2025, we will service certain zip codes of Saint John's County (primarily the Saint Augustine area: 32084, 32080, 82086). We have plans to expand to Ormond Beach and Daytona Beach by the fall.
Do you offer certificates for an insurance discount?
When a student has completed a plan of at least 6 hours with us, they can request a certificate from Drive and Shine to present to their car insurance policyholder. (We cannot guarantee that your insurance will honor the certificate, though most do). To request a certificate, please call or text us at 386.264.3996.
What can I expect from lessons?
*Each lesson is 2 hours in length.
*We offer door-to-door service for those in the areas we service. Your driver will pick you up and drop you off at your predetermined location (usually your home address).
*If you reside outside of our service area, you will have to meet your driver within our service area and will need to call to arrange this.
*At the end of every lesson, the student will receive a lesson assessment that they take with them. It shows what skills were taught and practiced during the lesson, the skills they are mastering, and the skills that need more attention.
What if the student cannot do 2-hour long lessons?
Sometimes extenuating circumstances (for example your health) make a 2-hour lesson unmanageable. Please call us at 386-264-3996 and we will help you secure a lesson package that fits your needs.
Can I really purchase lessons directly from your site?
Yes! In fact, this is our preferred method. Click on the "Driving Lessons" tab to learn more about our packages. When you have found the perfect plan for you, you can click the tab "Click Here" located under the price. Or you can go to the "Plans and Pricing" Tab to see a side-by-side comparison of the plans and when you are ready, click the "Select" button under the plan you want.
What happens after I select my plan?
You will be brought to a sign-up/log-in page. Follow the prompts to create an account with us and purchase your plan. Then you will want to schedule all of your lessons included with your plan.
How do I schedule lessons?
Make sure to schedule your lessons on our website.
1). Make sure you are signed into your account.
2). Select a staff member, if you wish, from the drop-down menu.
3). Then choose a date and time on the calendar.
4). Click next.
5). Fill in all fields (for address, please use the address we will be picking you up at. If the drop-off address at the end of the lesson will differ, please provide the location in the message box (both locations must be in Flagler County). You can also include anything else you'd like us to know.
6). Confirm the details and click "book now" if you are only wanting to schedule 1 lesson. If you'd like to schedule more lessons, click add to cart. Then repeat these steps, starting at step #2, as many times as needed.
*Important to note: When you Book Now, it will take you to a checkout. Some customers fear that they will be charged again, but you will see that your total cost is $0. Every time you schedule a lesson, you are using one of your already purchased lesson credits from the package you ordered.
Help! I logged out/didn't book all of my sessions directly after I purchased a plan. How can I get back in to schedule my remaining lesson(s)?
1). Log into your account (on a desktop, the log-in icon is in the upper left-hand corner. On your phone, it is the menu bar that looks like 3 dashes on top of each other).
2). Click the "My Subscriptions" tab to see how many lesson sessions you have remaining.
3). Click the tab "Book Online."
4). Click the purple "Book Now" button.
5). Follow steps #2-#6 above.
Can I book my lessons close together/far apart?
If the calendar has an opening, the lesson is available to you! Please keep an eye on your expiration date. Our recommendation is to keep it to no more than 2 lessons in a week and/or at least 48 hours between each lesson.